Last updated: 01/07/2025
1. Introduction
Welcome to Vyber Acoustics (“we”, “us”, “our”). We’re committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website [https://vyberacoustics.com/] (the “Site”), or engage with our products, services or communications.
By using the Site and/or providing us with your information, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of personal information:
Contact information: e.g., name, email address, phone number, postal address, when you fill out a contact form or request a quote.
Usage information: e.g., IP address, browser type, operating system, referring URLs, page views, clicks, site navigation, time on page.
Cookies and similar tracking technologies: to recognise you on return visits and customise your experience.
Marketing communications preferences: whether you’ve opted in to receive our newsletters, promotional e-mails or other communications.
Other information you choose to provide: for example, when you send us a message or attach documents/photos during a project discussion.
3. How We Use Your Information
We use your information for the following purposes:
To provide, operate and maintain our website and services.
To respond to your enquiries, process your requests, provide quotations, and manage our project work.
To send you service-related communications (such as appointment confirmations, quotes, status updates).
To send you marketing and promotional communications (only if you have consented).
To analyse and improve our website, services, content and marketing efforts.
To detect, prevent and address technical issues, fraud and security incidents.
To comply with legal obligations.
4. Legal Basis for Processing (where applicable)
Where local/data protection laws require us to identify a legal basis for processing personal data, we rely on the following:
Consent: when you expressly opt in to receive marketing communications.
Contract performance: to provide services or respond to your enquiry.
Legitimate interests: to manage our business, operate the website, improve our services, and prevent fraud — provided your rights and freedoms are respected.
Compliance with legal obligations.
5. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
Service providers: third-party vendors, consultants or contractors who perform services on our behalf (e.g., website hosting, IT services, analytics, payment processing).
Legal obligations: when required by law, court order, or governmental authority.
Business transfers: in the event of a merger, acquisition or sale of assets we may transfer your information.
With your consent or at your direction.
We do not sell your personal information to third parties for direct marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help us to:
Recognise your device and preferences.
Monitor website usage and performance.
Improve your experience (for example, by keeping you signed in or remembering your preferences).
You can control or disable cookies in your browser settings, but doing so may affect how our site works.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for (including legal, accounting or reporting requirements). After that, we will safely delete or anonymise it.
8. Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no system is completely foolproof, so we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
The right to access the information we hold about you.
The right to correct or update any inaccuracies.
The right to erase or restrict processing of your data.
The right to object to our processing of your data (for example, for direct marketing).
The right to data portability (in some regions).
The right to withdraw consent at any time (for processing based solely on consent) — this does not affect processing done before you withdrew.
To exercise any of these rights, please contact us at the details in Section 11.
10. Third-Party Links
The Site may include links to third-party websites, plug-ins and services. Clicking on such links may allow other parties to collect or share your data. We have no control over and assume no responsibility for the content, privacy policy or practices of any third-party sites or services.
For more information on data protection standards and best practices, you can visit the official Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 published by the Ministry of Electronics and Information Technology (MeitY), Government of India. Vyber Acoustics aligns its sound proofing service policies with these standards to ensure customer data remains secure and confidential.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, you can contact us at:
Vyber Acoustics
Address: Maliakkel Building, Irumpanam – Eroor Rd, Ernakulam, Kakkanad
Phone: +91-9746888136
Email: info@vyberacoustics.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to check this page periodically. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.